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We offer a 30-day money-back guarantee for all our products.
Customer Support
Get support from customer support team via email within 24 hours (weekdays).
Sale FAQ
What payment methods are accepted?
We keep you ahead of change with the most up-to-date payment method offerings around the world: PayPal, MasterCard, Visa, JCB, Discover, American Express, and Maestro. If you don’t find your preferred payment option, please contact us via email.
In which cases do I need a redeem code to activate my account?
If you have placed an order for the monthly or yearly plan, no redeem code is required to complete the activation process. Use the email address and password to login to the software and your account will be automatically activated. For perpetual licenses, a redeem code is needed. When you successfully pay for the plan, we will send you the order details and necessary information in 10 minutes.
If you fail to receive any email, it may be caused by a network delay. In this case, please contact us via email.
Can I cancel my subscription any time?
Yes. You can contact us to end your subscription plan whenever you want. However, once you cancel it, we will not renew your account and will disable all features after the current subscription plan expires.
What is your refund policy?
We offer a free trial for users to try before they purchase. Before you buy, please make sure you have a clear understanding of the product. If you need technical assistance or have any questions about the software, please contact us via email. If you need a refund, please email support@swifdoo.com clearly stating your reasons.
Is there a discount for communities, non-profits or education users?
SwifDoo PDF has extended its discount program to communities, non-profits and education users, helping them maintain and upgrade their own labs while conserving their budget. Such discount is on an application basis. Please send us an inquiry with the specified number and model of the SwifDoo PDF software to support@swifdoo.com.
